Agent
Our approach
Our AI agents handle real conversations with your customers, so we treat security as part of the product. We follow the principle of least privilege, choose established providers, and build in human oversight.
Infrastructure
- We build on established cloud platforms, including HighLevel/LeadConnector, Google, Microsoft Azure, Twilio, Cloudflare and Hostinger.
- Data is encrypted in transit using TLS, and encrypted at rest where our providers support it.
- Client environments are configured separately, so one client’s data is not available to another.
Access control
- Access is limited to team members who need it for a specific client.
- Multi-factor authentication is required on our administrative accounts wherever the platform supports it.
- We review access when team members change roles or leave.
AI safety
- Agents follow scripts and booking rules you approve before launch.
- Agents never give medical, legal or financial advice. Sensitive matters are escalated to your team.
- Callers can ask for a human at any point.
- We review conversations regularly to correct mistakes and improve answers.
Monitoring and incidents
We monitor the workflows and integrations we run and get alerts on failures. If we become aware of a security incident affecting your data, we will notify you without undue delay, explain what happened and what we are doing about it, and help you meet your own obligations.
Data handling
We collect only the data needed for each workflow, keep it only as long as agreed, and delete or return it when our work ends. The details are in our Data Processing Agreement.
Report a concern
If you believe you have found a security issue, please email info@solvexa.io with details. We will respond promptly.